Privacy and Cookies Policy

Thank you for shopping with MYLSMART ("Company", "we", "us", or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website (the "Site"), operated through Shopify.

Please read this Privacy Policy carefully. By accessing or using the Site, you agree to the terms described below.

1. Information We Collect

We collect information that helps us fulfill your order, improve our services, and communicate with you.

a) Personal Information You Provide

When you purchase from or interact with our Site, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely by Shopify or approved payment gateways)
  • Email address
  • Phone number
  • Account login details (if you create an account)
  • Any correspondence or support inquiries

b) Automatically Collected Information

When you use the Site, Shopify automatically collects:

  • Device information (IP address, browser, operating system, etc.)
  • Cookies and tracking data
  • Pages viewed, products viewed, time spent on the site
  • Referring website or source
  • Interactions with the Site (e.g., add-to-cart, checkout attempts)

c) Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Shopify Payments, PayPal, Stripe)
  • Shipping partners (for delivery updates)
  • Marketing or advertising partners (for analytics and ad personalization)

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Order processing: Fulfilling orders, managing payments, shipping, and providing order updates
  • Customer support: Responding to questions or concerns
  • Personalization: Improving your shopping experience and showing relevant products
  • Marketing: Sending promotional emails, abandoned cart reminders, or newsletters (you can opt-out anytime)
  • Analytics: Understanding site performance and user behavior
  • Fraud prevention: Protecting our website and customers
  • Compliance: Meeting legal and regulatory requirements

3. Sharing Your Information

We may share your information with trusted third parties to operate our business:

a) Shopify

Our store is hosted on Shopify. They provide the platform for our e-commerce operations.
Shopify may store and process your information under their own privacy practices.

b) Service Providers

We share necessary data with:

  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Email marketing platforms
  • Advertising platforms (e.g., Google, Meta)
  • Customer support tools

These partners only receive the information required to perform their services.

c) Legal Compliance

We may disclose information if required to:

  • Comply with laws and regulations
  • Respond to lawful requests (court orders, subpoenas)
  • Protect our rights or the safety of others

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

What Are Cookies?

Cookies are small data files placed on your device that help the Site function and improve usability.

Types of Cookies We Use

  • Essential Cookies: Required for core site functionality (checkout, login).
  • Performance Cookies: Analyze site traffic and user behavior.
  • Functional Cookies: Remember user preferences.
  • Advertising Cookies: Deliver personalized ads and measure campaign performance.

Shopify Cookies

Shopify also places cookies for secure checkout and store operations.
See Shopify's cookie documentation for more details.

Managing Cookies

You can control or disable cookies from your browser settings.
Note: Disabling cookies may affect site functionality.

5. Marketing & Advertising

With your consent, we may send:

  • Promotional emails
  • Product updates
  • Special offers
  • Retargeting ads (via cookies or pixels)

You may unsubscribe anytime by clicking the "unsubscribe" link in emails.

6. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purposes listed in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Order information is generally kept for 7 years for compliance purposes.

7. Your Rights

Depending on your location (e.g., Canada, US, EU), you may have the right to:

  • Access the personal information we hold about you
  • Request corrections
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent
  • Request a copy of your data
  • Restrict or object to certain processing activities

To exercise your rights, contact us at:
Email: [Insert Email]
Address: [Insert Business Address]

8. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for:

  • Their privacy practices
  • Their content
  • Their services

We encourage you to review their privacy policies.

9. Security

We take reasonable precautions to protect your information, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted data access
  • Shopify's built-in security infrastructure

However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our Site is not intended for individuals under 18 years of age.
We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time.
Changes will be posted with an updated "Last Updated" date.

Your continued use of the Site constitutes acceptance of the updated policy.

12. Contact Us

For questions or requests regarding this policy, you can contact us at:

MYLSMART
Email: sales@mylsmart.com

Cookies Policy

We use cookies to improve your shopping experience, provide personalized content, and analyze site traffic. By using our site, you agree to our use of cookies. You can manage cookie preferences in your browser settings.