Warranty Policy

Thank you for choosing MYLSMART. We stand behind the quality of our products and are committed to providing a smooth, reliable ownership experience. This Warranty Policy outlines the coverage, eligibility, and process for warranty claims on products purchased directly from MYLSMART.

1. Warranty Coverage

MYLSMART offers a 30-Day Limited Replacement Warranty on all eligible products.

This warranty covers manufacturing defects in materials or workmanship that affect the normal functioning of the product under standard, intended use.

If a defect covered under this warranty is confirmed, MYLSMART will provide:

  • A replacement unit of the same model, or
  • An equivalent product if the original model is unavailable.

2. Warranty Period

The warranty period begins on the original date of purchase, as indicated on your order confirmation or receipt, and lasts for 30 calendar days.

Warranty coverage does not extend or renew if a replacement is issued.

3. What the Warranty Covers

This warranty applies only to:

  • Manufacturing defects
  • Failure of components under normal use
  • Electrical or mechanical malfunctions not caused by user actions

Examples of covered issues include:

  • Motor not functioning due to manufacturing defect
  • Electronic components failing under normal operation
  • Structural issues clearly originating from production

4. What the Warranty Does Not Cover

The following are not covered under this warranty:

4.1 Physical or Accidental Damage

  • Drops, impact damage, dents, cracks, scratches
  • Damage caused by mishandling, abuse, or improper storage
  • Broken parts due to improper assembly or usage

4.2 Liquid Damage

  • Any exposure to water, spills, moisture, or condensation

4.3 Battery-Related Damage

  • Overcharging
  • Incorrect use of chargers
  • Improper battery maintenance
  • Damage due to charging with non-compatible accessories

4.4 Unauthorized Modifications

  • Opening, disassembling, altering, or attempting repairs
  • Use of unauthorized replacement parts or accessories

4.5 Usage Outside Intended Purpose

  • Commercial or heavy-duty use unless stated
  • Using the product for stunts, tricks, or unsafe operation
  • Exceeding stated weight/usage limits

4.6 Normal Wear and Tear

  • Minor cosmetic blemishes
  • Expected degradation from normal usage

5. Warranty Eligibility Requirements

To file a warranty claim, customers must provide:

  • Order number or proof of purchase
  • Photos or videos clearly showing the defect
  • A description of the issue and how it occurred
  • Confirmation that no unauthorized repairs or modifications were done

Products must be purchased directly from:

  • Mylsmart.com, or
  • MYLSMART's official online sales channels

Third-party marketplace purchases may require proof that the seller was authorized.

6. Warranty Claim Process

Contact MYLSMART Support
Email us at sales@mylsmart.com with your order details and a description of the issue.

Submit Evidence
Provide photos/videos of the defect for initial assessment.

Assessment
Our team will review the evidence and may request additional information.

Return (If Required)
In some cases, customers may be asked to return the product.
Return shipping costs may apply unless the product is defective on arrival.

Resolution
If the defect is confirmed, MYLSMART will send a replacement product at no additional cost.

7. Non-Returnable or Non-Replaceable Items

No warranty replacement will be issued if:

  • The product is returned in a condition that shows misuse or damage
  • The unit has been opened or tampered with
  • Evidence suggests improper usage outside recommended guidelines

MYLSMART reserves the right to reject a claim if the product does not meet warranty eligibility criteria.

8. Limitation of Liability

To the fullest extent permitted by law:

  • MYLSMART is not responsible for accidental damage, loss of personal items, loss of use, or consequential damages.
  • MYLSMART's total liability under this warranty is limited to the original purchase price of the product.

This warranty gives you specific legal rights, and you may also have additional rights based on your jurisdiction.

9. Contact Us

If you have questions about this Warranty Policy or need help with a claim, please contact:

MYLSMART Customer Support
Email: sales@mylsmart.com